• 24/7 customer service via social media, whatsapp or e-mail
  • Fast delivery 1-2 days
  • The best prices and high quality service
  • Free gifts for orders above €50,-
  • 24/7 customer service via social media, whatsapp or e-mail
  • Fast delivery 1-2 days
  • The best prices and high quality service
  • Free gifts for orders above €50,-

FAQ

Can I also pick up my order?

Yes, of course!

During the ordering process, you can choose the option to pick up your order at the store in Beek en Donk.

Can I still change my order?

If the order has not yet been shipped, it is possible to change the order. For example, in the case of entering the wrong size.

To do this, send an e-mail to info@horseandjoy.nl.

Can I still cancel my order?

If the order has not yet been shipped, it is possible to cancel the order. To do so, send an e-mail to info@horseandjoy.nl.

How can I pay?

Via Ideal, creditcard, Apple Pay, with a gift card or cash in the store.

How can I pay in the physical store?

In the store it is possible to pay by debit card, cash, gift card or via a digital payment request.

How can I purchase a gift card?

A gift card can be purchased both via the webshop and via the store. When a gift card is ordered via the webshop, it is sent by post.

How long is a gift voucher valid?

A gift voucher is valid for 2 years after purchase.

I have a Horses & Gifts card, can I exchange it?

Yes! The Horses & Gifts card can be redeemed both via the webshop and in the physical store.

How long will it take for my order to be delivered?

Usually your order will be delivered the next day. However, for some items it may happen that your order is shipped within 1-3 business days. You will receive a tracking number from PostNL/DHL with which you can keep an eye on the journey of your order.

Is it possible to send an order abroad?

Yes, of course!

Different shipping rates apply. For more information about shipping rates and delivery times, please contact us.

What is the return period?

The return period for your online order or purchase in the store is always 14 days after receipt of your order.

How can I return my order?

1. Register your order by sending an e-mail to: info@horseandjoy.nl

2. Return the items to:

Horse & Joy

Beekerheide 18

5741HC in Beek en Donk

3. After receiving the returned items, you will receive your money back within 10 working days.

Please note!

- The return period is 14 days after receipt. After this period, we will no longer accept returned items and orders can no longer be returned.

- The costs for returning the order are for the customer.

- Did you place an order of more than €50.00 and receive a free gift? Then the free gift must be returned if the final purchase amount falls below €50.00 due to the return shipment (otherwise costs will be charged).

The complete return conditions are included under the Right of Withdrawal and the General Terms and Conditions.

Can I also return my online order in the store?

Yes!

Online orders can also be returned to the store. Please note! The store is open by appointment.

I am looking for an item that is not in the webshop.

Yes, we can! We can't keep all items in stock. If you are looking for a specific product, please contact us and we will discuss the possibilities!

What if an item in my order is no longer in stock?

If an ordered item is no longer in stock and is no longer available, we will work with the customer to find a suitable solution.

How do I get into the Hall of Fame?

Do you have a nice picture with your purchased item(s)? Send it to us! The picture will then be shared on our social media channels and website.

I am unsure about the size, what should I do?

Contact us! The dimensions of the article are measured and sent. This way you can measure everything yourself at home and you know for sure that you order the right size!

I would like to visit the store. When is that possible?

The store is open by appointment! Call, email or app to schedule an appointment.